At Hellstar, customer satisfaction is our highest priority. We want you to shop with confidence, knowing that if your purchase doesn’t meet your expectations, we’re here to help. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for purchases made through wearhhellstar.com
By placing an order with Hellstar, you agree to the terms outlined below.
30-Day Return Policy
We offer a 30-day return policy on all clothing purchased from Hellstar. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item should be returned in its original condition whenever possible, along with any original packaging and accessories included with your order.
Free Returns
We proudly offer free returns for eligible orders. Once your return request has been approved, we’ll provide the necessary return instructions so you can send your item back without additional return shipping costs.
Exchanges
If you’d like a different size or need a replacement item, we’re happy to offer free exchanges.
Once your returned item has been received and inspected, we’ll process your exchange as quickly as possible and ship your replacement item at no additional cost.
Refunds
After we receive and inspect your returned item, we’ll notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.
Incorrect or Different Products
We strive to ensure every order matches the product description and images displayed on our website.
If you receive an item that differs from what you ordered, has an unexpected fabric, or does not match the product listing, please contact us immediately. We’ll gladly offer one of the following solutions:
- A full refund.
- A free replacement.
- A free exchange.
Our goal is to ensure you’re completely satisfied with your purchase.
Lost Packages
If your order is confirmed as lost during transit, you can choose either of the following options:
- Receive a full refund.
- Receive a replacement item at no additional cost.
We’ll work with the shipping carrier to resolve the issue as quickly as possible while keeping you informed throughout the process.
Delayed Deliveries
Our standard delivery time is 5 to 10 business days.
If your shipment is delayed, we’ll notify you and provide updates regarding your order’s delivery status.
Return Process
Returning an item is simple:
- Contact our support team at [email protected] within 30 days of receiving your order.
- Include your order number and briefly explain the reason for your return or exchange.
- Follow the return instructions provided by our support team.
- Once your returned item is received and inspected, we’ll process your refund or exchange promptly.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we’ll do our best to cancel it and issue a full refund. Once an order has been shipped, it must follow the standard return process.
Shipping Costs
Hellstar offers free shipping on eligible orders.
If you selected a shipping option that includes a flat shipping fee, that original shipping charge is generally non-refundable unless the return is due to our error or you received an incorrect or defective item.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, our customer support team is available 24 hours a day, 7 days a week.
Hellstar
Website: wearhhellstar.com/
Email: [email protected]
We’re committed to making every shopping experience with Hellstar simple, secure, and worry-free.